FREQUENTLY ASKED QUESTIONS
Jetstream is Crédit Agricole Corporate and Investment Bank’s FX trading platform available to all Crédit Agricole Corporate and Investment Bank’s customers.
Jetstream is available from 07:00 Hong Kong time on Monday until 17:30 New York time on Friday.
Jetstream uses ClickOnce functionality, part of Microsoft .NET. The Microsoft .NET Framework is a software component of Microsoft Windows operating systems. ClickOnce is a Microsoft technology that enables a Windows application to be run by simply clicking a link in a web page without the need for administrator rights or to pre-install the application.
No. You need a web browser to launch Jetstream but it does not run within the browser.
We support and have tested Internet Explorer and Mozilla Firefox, but we cannot guarantee correct operation with other browsers.
For Internet Explorer, you may experience problems if you have installed Google Toolbar. If you wish to use Mozilla Firefox, you will need to install the FFClickOnce add-on from https://addons.mozilla.org/en-US/firefox/addon/1608. This add-on is not endorsed or controlled by Crédit Agricole Corporate and Investment Bank or Mozilla and is used at your own risk.
You need to ensure that you have Microsoft .NET 4.7.2 Framework or later on your PC. This is a standard Windows component, but if it is missing from your PC, you may add it using Windows Update or alternatively download from http://www.microsoft.com/net/Download.aspx
You do not need to install any other software before launching Jetstream.
When you launch Jetstream, it will automatically download and launch the latest version from Crédit Agricole Corporate and Investment Bank.
- IBM-compatible PC with processor speed of 1GHz
- Windows 7 SP1, Windows 8.1 Update, Windows 10, Windows Server 2008 SP2, Windows Server 2012
- Microsoft .NET Framework 4.7.2 (Windows component)
- 4GB of RAM
- Screen resolution 1024x768 pixels
- 300MB of free disk space
- Internet Explorer 6 or Firefox 2.0 (with FFClickOnce add-on)
- Internet connection with 512kbps downstream and 128kbps upstream
As a user of Jetstream, you will be supplied with a Digipass authentication device which you will use whenever you log into Jetstream. This protects you against theft of your password and unauthorised use of your login.